Using the services & support.
a. Aaptrix Technologies account or EduCoach account.:
You’ll need an Aaptrix Technologies account or EduCoach
account to access many of the Services. Your account lets you sign in
to products, websites, mobile app and services provided by Aaptrix
Technologies and some Aaptrix Technologies partners.
- 1 .Creating an account. You can create an Aaptrix Technologies account or a EduCoach
account by signing up online. You agree not to use any false,
inaccurate or misleading information when signing up for your
Aaptrix Technologies account or EduCoach account.
In some cases, a third party, may have assigned an Aaptrix
Technologies account to you. If you received your Aaptrix
Technologies account from a third party, the third party may have
additional rights over your account, like the ability to access or
delete Your Aaptrix Technologies account. Please review any
additional terms the third party provided you, as Aaptrix
Technologies has no responsibility regarding these additional terms. If
you create an Aaptrix Technologies account on behalf of an entity,
such as your institution, business or employer, you represent that you
have the legal authority to bind that entity to these Terms. You cannot
transfer your Aaptrix Technologies account or EduCoach
account to another user or entity. To protect your account, keep your
account details and password confidential. You are responsible for all
activity that occurs under your Aaptrix Technologies account or EduCoach account.
- 2 Account use. You must
use your Aaptrix Technologies account to keep it active. This means
you must sign in at least once in a 6-month period to keep your
Aaptrix Technologies account, and associated Services, active,
unless provided otherwise in an offer for a paid portion of the
Services. If you don’t sign in during this time, we will assume your
Aaptrix Technologies account is inactive and will close it for you.
Please see section 4(a)(iv)(2) for the consequences of a closed
Aaptrix Technologies account. If we reasonably suspect that your
Aaptrix Technologies account or EduCoach account
is being used by a third party fraudulently (for example, as a result of
an account compromise), Aaptrix Technologies may suspend your
account until you can reclaim ownership.
-
3 Kids and accounts. By
using the Services, you represent that you have either reached the age
of "majority" where you live or have valid parent or legal guardian
consent to be bound by these Terms. If you do not know whether you have
reached the age of majority where you live, or do not understand this
section, please ask your parent or legal guardian for help before you
create an Aaptrix Technologies account or EduCoach account. If you are the parent or legal guardian of a minor that creates a Aaptrix Technologies account or EduCoach account, you accept these Terms on the minor’s behalf and are responsible for all use of the Aaptrix Technologies account,
EduCoach account, or Services, including purchases, whether the minor’s account is now open or created later.
- 4 Closing Your account.
- You can cancel specific services or close your Aaptrix Technologies account or EduCoach
account at any time and for any reason. To close your Aaptrix
Technologies account, please contact your institution; if you are a
institution email us at [email protected].
When you ask us to close your Aaptrix Technologies account, we will
put it in a suspended state for 60 days just in case you change your
mind. After that 60 day period, your Aaptrix Technologies account
will be closed. See section 4(a)(iv)(2) below for a detailed explanation
as to what happens when your Aaptrix Technologies account is
closed. Logging back in during that 60 day period will reactivate your
Aaptrix Technologies account.
- If your services are canceled or your Aaptrix Technologies account or EduCoach
account is closed (whether by you or us), a few things happen. First,
your right to use the Services stops immediately and your license to use
the software related to the Services ends. Second, we’ll delete Data or
Your Content associated with your Aaptrix Technologies account or EduCoach account or will otherwise disassociate it from you and your Aaptrix Technologies account or EduCoach
account (unless we are required by law to keep it). You should have a
regular backup plan as Aaptrix Technologies won’t be able to
retrieve Your Content or Data once your account is closed. Third, you
may lose access to material or products you’ve acquired.
b. Additional equipment/data plans
To use many of the Services, you’ll need
an internet connection and/or data/cellular plan. You might also need
additional equipment, like a headset, camera or microphone. You are
responsible for providing all connections, plans, and/or equipment
needed to use the Services and for paying the fees charged by the
provider(s) of your connections, plans, and equipment. Those fees are in
addition to any fees you pay us for the Services and we will not
reimburse you for such fees. Check with your provider(s) to determine if
there are any such fees that may apply to you.
c. Service notifications.
When there’s something important to tell
you about a Service you use, we’ll send you Service notifications to
the email associated with your Aaptrix Technologies account or, for EduCoach notifications, your
EduCoach account. If you authorized use of your phone number for your Aaptrix Technologies account or EduCoach
account, then we may send Service notifications to you via SMS (text
message). Data or messaging rates may apply when receiving notifications
via SMS.
Using third-party apps and services.
Our Services may allow you to access or
acquire products, services, websites, links, content, material, games or
applications from third parties (companies or people who aren’t
Aaptrix Technologies) ("Third-Party Apps and Services"). Many of our
Services also help you find Third-Party Apps and Services, and you
understand that you are directing our Services to provide Third-Party
Apps and Services to you. The Third-Party Apps and Services may also
allow you to store Your Content or Data with the publisher, provider, or
operator of the Third-Party Apps and Services. The Third-Party Apps and
Services may present you with a privacy policy or require you to accept
additional terms of use before you can install or use the Third-Party
App or Service. You should review any additional terms and privacy
policies before acquiring or using any Third-Party Apps and Services.
Any additional terms do not modify any of these Terms. You are
responsible for your dealings with third parties. Aaptrix
Technologies does not license any intellectual property to you as part
of any Third-Party Apps and Services and is not responsible for
information provided by third parties.
Service availability.
- a. The Services, Third-Party Apps
and Services, or material or products offered through the Services may
be unavailable from time to time, may be offered for a limited time, or
may vary depending on your region or device. If you change the location
associated with your Aaptrix Technologies account, you may need to
re-acquire the material or applications that were available to you and
paid for in your previous region.
- b. We strive to keep the Services up
and running; however, all online services suffer occasional disruptions
and outages, and Aaptrix Technologies is not liable for any
disruption or loss you may suffer as a result. In the event of an
outage, you may not be able to retrieve Your Content or Data that you’ve
stored. We recommend that you regularly backup Your Content that you
store on the Services or store using Third-Party Apps and Services.
Updates to the services or software, and changes to these terms.
- We may change these Terms at any
time, and we’ll tell you when we do. Using the Services after the
changes become effective means you agree to the new terms. If you don’t
agree to the new terms, you must stop using the Services, close your
Aaptrix Technologies account and/or EduCoach account and, if you are a parent or guardian, help your minor child close his or her Aaptrix Technologies account or EduCoach account.
- Sometimes you’ll need software
updates to keep using the Services. We may automatically check your
version of the software and download software updates or configuration
changes, including those that prevent you from accessing the Services,
or using unauthorized hardware peripheral devices. You may also be
required to update the software to continue using the Services. Such
updates are subject to these Terms unless other terms accompany the
updates, in which case, those other terms apply. Aaptrix
Technologies isn’t obligated to make any updates available and we don’t
guarantee that we will support the version of the system for which you
licensed the software.
- Additionally, there may be times
when we need to remove or change features or functionality of the
Service or stop providing a Service or access to Third-Party Apps and
Services altogether. Except to the extent required by applicable law, we
have no obligation to provide a re-download or replacement of any
material, Digital Goods (defined in section 14(b)(v)), or applications
previously purchased. We may release the Services or their features in a
beta version, which may not work correctly or in the same way the final
version may work.
- So that you can use material
protected with digital rights management (DRM), like some music, games,
movies and more, DRM software may automatically contact an online rights
server and download and install DRM updates.
Software license.
Unless accompanied by a separate
Aaptrix Technologies license agreement, and except as provided in
section 14, any software provided by us to you as part of the Services
is subject to these Terms.
- a. If you comply with these Terms,
we grant you the right to install and/or use one copy of the software
per device on a worldwide basis for use by only one person at a time as
part of your use of the Services. The software or website that is part
of the Services may include third-party code. Any third-party scripts or
code, linked to or referenced from the software or website, are
licensed to you by the third parties that own such code, not by
Aaptrix Technologies. Notices, if any, for the third-party code are
included for your information only.
- b. The software is licensed, not
sold, and Aaptrix Technologies reserves all rights to the software
not expressly granted by Aaptrix Technologies, whether by
implication, estoppel, or otherwise. This license does not give you any
right to, and you may not:
- circumvent or bypass any technological protection measures in or relating to the software or Services;
- disassemble, decompile, decrypt,
hack, emulate, exploit, or reverse engineer any software or other aspect
of the Services that is included in or accessible through the Services,
except and only to the extent that the applicable copyright law
expressly permits doing so;
- separate components of the software or Services for use on different devices;
- publish, copy, rent, lease, sell,
export, import, distribute, or lend the software or the Services, unless
Aaptrix Technologies expressly authorizes you to do so;
- transfer the software, any software licenses, or any rights to access or use the Services;
- use the Services in any unauthorized
way that could interfere with anyone else’s use of them or gain access
to any service, data, account, or network;
- enable access to the Services or
modify any Aaptrix Technologies-authorized products by unauthorized
third-party applications.
Payment terms.
If you purchase a Service, then these payment terms apply to your purchase and you agree to them.
- Charges. If there
is a charge associated with a portion of the Services, you agree to pay
that charge. The price stated for the Services excludes all applicable
taxes and currency exchange settlements, unless stated otherwise. The
price for EduCoach paid products excludes a charge
for the product and a charge for taxes. You are solely responsible for
paying such taxes or other charges. Taxes are calculated based on your
location at the time your Aaptrix Technologies or EduCoach
account was registered. We may suspend or cancel the Services if we do
not receive an on time, full payment from you. Suspension or
cancellation of the Services for non-payment could result in a loss of
access to and use of your account and its content. Connecting to the
Internet via a corporate or other private network which masks your
location may cause charges to be different from those displayed for your
actual location.
- Your billing account.
To pay the charges for a Service, you will be asked to provide a
payment method at the time you sign up for that Service, or at some later time. You can access
and change your billing information and payment method on the www.EduCoach.co.in website or by writing to [email protected].
Additionally, you agree to permit Aaptrix Technologies to use any
updated account information regarding your selected payment method
provided by your issuing bank or the applicable payment network. You
agree to keep your billing account and contact information current at
all times. Changes made to your billing account will not affect charges
we submit to your billing account before we could reasonably act on your
changes to your billing account.
- Billing. By
providing Aaptrix Technologies with a payment method, you (i)
represent that you are authorized to use the payment method that you
provided and that any payment information you provide is true and
accurate; (ii) authorize Aaptrix Technologies to charge you for the
Services or available content using your payment method; and (iii)
authorize Aaptrix Technologies to charge you for any paid feature of
the Services that you choose to sign up for or use while these Terms
are in force. We may bill you (a) in advance; (b) at the time of
purchase; (c) shortly after purchase; or (d) on a recurring basis for
subscription Services. Also, we may charge you up to the amount you have
approved, and we will notify you in advance of any change in the amount
to be charged for recurring subscription Services. We may bill you at
the same time for more than one of your prior billing periods for
amounts that haven't previously been processed.
- Automatic renewal.
Provided that automatic renewals are allowed in your country and state,
we will inform you by email before automatically renewing your Services,
unless purchased on a subscription basis. Once we have informed you
that the Services will be automatically renewed, we may automatically
renew your Services and charge you the then current price for the
renewal term. We will also remind you that we will bill your chosen
payment method for the Services renewal, whether it was on file on the
renewal date or provided later. We will also provide you with
instructions on how you may cancel the Services. You must cancel the
Services before the renewal date to avoid being billed for the renewal.
- Refund policy.
Unless otherwise provided by law or by a particular Service offer, all
purchases are final and non-refundable. If you believe that Aaptrix
Technologies has charged you in error, you must contact us within 90
days of such charge. No refunds will be given for any charges more than
90 days old. We reserve the right to issue refunds or credits at our
sole discretion. If we issue a refund or credit, we are under no
obligation to issue the same or similar refund in the future. This
refund policy does not affect any statutory rights that may apply.
- Canceling the services. You may cancel a Service at any time, with or without cause. Please send an email to [email protected]
for details on the cancellation process & formalities prevailing at
that time. You should refer back to the offer describing the Services
as (i) you may not receive a refund at the time of cancellation; (ii)
you may be obligated to pay cancellation charges; (iii) you may be
obligated to pay all charges made to your billing account for the
Services before the date of cancellation; or (iv) you may lose access to
and use of your account when you cancel the Services. If you cancel,
your access to the Services ends at the end of your current Service
period or, if we bill your account on a periodic basis, at the end of
the period in which you canceled.
- Trial-period offers or Moneyback offers.
If you are taking part in any trial-period or moneyback offer, you must cancel the
trial Service(s) by the end of the trial period to avoid incurring new
charges, unless we notify you otherwise. If you do not cancel the trial
Service(s) by the end of the trial period, we may charge you for the
Service(s).
- Promotional offers.
From time to time, Aaptrix Technologies may offer Services for a
trial period during which Aaptrix Technologies will not charge you
for the Services. Aaptrix Technologies reserves the right to charge
you for such Services (at the normal rate) in the event that Aaptrix
Technologies determines (in its reasonable discretion) that you are
breaching the terms and conditions of the offer.
- Price changes. We
may change the price of the Services at any time and if you have a
recurring purchase, we will notify you by email at least 15 days before
the price change. If you do not agree to the price change, you must
cancel and stop using the Services before the price change takes effect.
If there is a fixed term and price for your Service offer, that price
will remain in force for the fixed term.
- Payments to you. If
we owe you a payment, then you agree to timely and accurately provide
us with any information we need to get that payment to you. You are
responsible for any taxes and charges you may incur as a result of this
payment to you. You must also comply with any other conditions we place
on your right to any payment. If you receive a payment in error, we may
reverse or require return of the payment. You agree to cooperate with us
in our efforts to do this. We may also reduce the payment to you
without notice to adjust for any previous overpayment.
Contracting entity
For use of free as well as paid, consumer EduCoach-branded
Services, you're contracting with, and all references to "Aaptrix
Technologies (OPC) Pvt. Ltd." in these Terms shall mean, Aaptrix
Technologies (OPC) Pvt. Ltd. based at 76 Cantt, Sadar Bazar, Jabalpur, MP –
482 001 INDIA.
Choice of law and place to resolve disputes.
You and we irrevocably consent to the
exclusive jurisdiction and venue of the state or federal courts in
Jabalpur, Madhya Pradesh, INDIA, for all disputes arising out of or relating to
these Terms or the Services that are heard in court (including
arbitration and small claims court).
Warranties. AAPTRIX
TECHNOLOGIES, AND OUR AFFILIATES, RESELLERS, DISTRIBUTORS, AND VENDORS,
MAKE NO WARRANTIES, EXPRESS OR IMPLIED, GUARANTEES OR CONDITIONS WITH
RESPECT TO YOUR USE OF THE SERVICES. YOU UNDERSTAND THAT USE OF THE
SERVICES IS AT YOUR OWN RISK AND THAT WE PROVIDE THE SERVICES ON AN "AS
IS" BASIS "WITH ALL FAULTS" AND "AS AVAILABLE." YOU BEAR THE ENTIRE RISK
OF USING THE SERVICES. AAPTRIX TECHNOLOGIES DOESN'T GUARANTEE THE
ACCURACY OR TIMELINESS OF INFORMATION AVAILABLE FROM THE SERVICES. TO
THE EXTENT PERMITTED UNDER YOUR LOCAL LAW, WE EXCLUDE ANY IMPLIED
WARRANTIES, INCLUDING FOR MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS
FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, AND NON-INFRINGEMENT. YOU
MAY HAVE CERTAIN RIGHTS UNDER YOUR LOCAL LAW. NOTHING IN THESE TERMS IS
INTENDED TO AFFECT THOSE RIGHTS, IF THEY ARE APPLICABLE. YOU
ACKNOWLEDGE THAT COMPUTER AND TELECOMMUNICATIONS SYSTEMS ARE NOT
FAULT-FREE AND OCCASIONAL PERIODS OF DOWNTIME OCCUR. WE DO NOT GUARANTEE
THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE OR
THAT CONTENT LOSS WON'T OCCUR, NOR DO WE GUARANTEE ANY CONNECTION TO OR
TRANSMISSION FROM THE COMPUTER NETWORKS.
Limitation of Liability.If
you have any basis for recovering damages (including breach of these
Terms), you agree that your exclusive remedy is to recover, from
Aaptrix Technologies or any affiliates, resellers, distributors,
Third-Party Apps and Services providers, and vendors, direct damages up
to an amount equal to your Services fee for the month during which the
breach occurred (or up to $INR 500.00 if the Services are free). You
can't recover any other damages or losses, including, without
limitation, direct, consequential, lost profits, special, indirect,
incidental, or punitive. These limitations and exclusions apply
even if this remedy doesn't fully compensate you for any losses or fails
of its essential purpose or if we knew or should have known about the
possibility of the damages. To the maximum extent permitted by law,
these limitations and exclusions apply to anything or any claims related
to these Terms, the Services, or the software related to the Services.
Service-specific terms.
The terms before and after section 14
apply generally to all Services. This section contains service-specific
terms that are in addition to the general terms.
Binding arbitration and class action
waiver If You live In (or If a business your principal place of business
is in) the United States.
We hope we never have a dispute, but if
we do, you and we agree to try for 60 days to resolve it informally. If
we can’t, you and we agree to binding individual arbitration before the
American Arbitration Council under the Indian Arbitration &
Conciliation Act 1996, and not to sue in court in front of a judge or
jury. Instead, a neutral arbitrator will decide and the arbitrator’s
decision will be final. Class action lawsuits, class-wide arbitrations,
private attorney-general actions, and any other proceeding where someone
acts in a representative capacity aren’t allowed. Nor is combining
individual proceedings without the consent of all parties. "We," "our,"
and "us" includes Aaptrix Technologies, EduCoach (see section 10) and Aaptrix Technologies’ affiliates.
- Disputes covered—everything except IP. The
term "dispute" is as broad is it can be. It includes any claim or
controversy between you and us concerning the Services, the software
related to the Services, the Services’ or software’s price, your
Aaptrix Technologies account, your EduCoach
account, or these Terms, under any legal theory including contract,
warranty, tort, statute, or regulation, except disputes relating to the
enforcement or validity of your, your licensors’, our, or our licensors’
intellectual property rights.
- Mail a notice of dispute first. If
you have a dispute and our customer service representatives can’t
resolve it, send a Notice of Dispute by registered post to Aaptrix
Technologies Pvt. Ltd., ATTN: CEO, 76 Cantt, Sadar Bazar,
Jabalpur, MP – 482 001 INDIA. Tell us your name, address, how to contact you,
what the problem is, and what you want. We’ll do the same if we have a
dispute with you. After 60 days, you or we may start an arbitration if
the dispute is unresolved.
- Arbitration Procedure.
The Indian Arbitration Council will conduct any arbitration under its
Rules. The arbitrator may award the same damages to you individually as a
court could. The arbitrator may award declaratory or injunctive relief
only to you individually to satisfy your individual claim.
- Must File Within One Year. You and
we must file in small claims court or arbitration any claim or dispute
(except intellectual property disputes—see section 15.a) within one year
from when it first could be filed. Otherwise, it's permanently barred.
- Rejecting future arbitration changes.
You may reject any change we make to section 15 (except address
changes) by sending us notice within 30 days of the change by Registered
to the address in section 15.b. If you do, the most recent version of
section 15 before the change you rejected will apply.
- Severability. If
the class action waiver is found to be illegal or unenforceable as to
all or some parts of a dispute, then those parts won’t be arbitrated but
will proceed in court, with the rest proceeding in arbitration. If any
other provision of section 15 is found to be illegal or unenforceable,
that provision will be severed but the rest of section 15 still applies.
Miscellaneous.
This section, and sections 1, 9 (for
amounts incurred before the end of these Terms), 10, 11, 12, 13, 15, and
those that by their terms apply after the Terms end will survive any
termination or cancellation of these Terms. We may assign these Terms,
in whole or in part, at any time without notice to you. You may not
assign your rights or obligations under these Terms or transfer any
rights to use the Services. This is the entire agreement between you and
Aaptrix Technologies for your use of the Services. It supersedes
any prior agreements between you and Aaptrix Technologies regarding
your use of the Services. All parts of these Terms apply to the maximum
extent permitted by relevant law. If a court or arbitrator holds that we
can't enforce a part of these Terms as written, we may replace those
terms with similar terms to the extent enforceable under the relevant
law, but the rest of these Terms won't change. Section 15(f) says what
happens if parts of section 15 (arbitration and class action waiver) are
found to be illegal or unenforceable. Section 15(f) prevails over this
section if inconsistent with it. Except for Section 15 (arbitration and
class action waiver) these Terms are solely for your and our benefit;
they aren’t for the benefit of any other person, except for Aaptrix
Technologies’ successors and assigns.
Export laws.
You must comply with all domestic and
international export laws and regulations that apply to the software
and/or Services, which include restrictions on destinations, end users,
and end use.
Unsolicited ideas.
Aaptrix Technologies does not
consider or accept unsolicited proposals or ideas, including without
limitation ideas for new products, technologies, promotions, product
names, product feedback and product improvements ("Unsolicited
Feedback"). If you send any Unsolicited Feedback to Aaptrix
Technologies through the Services or otherwise, you acknowledge and
agree that Aaptrix Technologies shall not be under any obligation of
confidentiality with respect to the Unsolicited Feedback.
Published: 28th April, 2018
Effective: 1st May, 2018